Projects: what I did and what it delivered.

Role: senior business analyst. No documented processes and often no owner. I described all processes, designed the desired situation and put together a team of six. In half a year we optimized 140 processes.

I set up a new data governance department: a team, a way of working and dashboards. There was no data policy yet, so we created it ourselves first. The result: the organization handled data responsibly and became aware of it.

Role: business analyst. Water quality inspectors needed a system, but the specifications were unclear. Through the product owner and conversations with the inspectors it became clear. Both systems went into production and were well received.

Role: senior consultant and Scrum Master. Implementing and advising on web applications in government, optimizing processes for digital services, guiding Scrum teams and training end users. More than 10 successful implementations with demonstrable improvement in digital customer satisfaction.

Role: Microsoft Dynamics AX consultant. Configured Dynamics AX to the client's needs, trained key users and aligned it with the business processes. This led to more efficient internal handling at clients.

Role: Salesforce consultant. Salesforce implementations in the Netherlands, Germany and the United Kingdom, with lead management and key user support. The result: international adoption of Salesforce with a uniform way of working and better sales reporting.